The hotel has a total of 103 accommodation units and features unique architecture, gardens, paths, a chapel in the central square, green areas, a children's play area and a business centre. Fully air-conditioned, the complex includes a lobby with 24-hour reception and check-out service, as well as hotel safe and currency exchange facilities. There is an on-site café, bar and restaurant, as well as a hairdressing salon. WLAN Internet access is available for an additional fee. Room and laundry services are provided, whilst guests arriving by car can leave their vehicles in the hotel's own private car park or garage.

This family-friendly hotel is located in the north of the city, in the same residential complex as the Estelar Hotel La Fontana. Restaurants, bars, pubs and nightlife spots can be found within 800 m, whilst shops can be found just 200 m away. Attractions such as the area of Candelaria, Monserrate Hill, the Gold Museum, Corferias commercial area and the Maloka Museum can all be found within a 15 km radius of the hotel.

Breakfast is served in either continental or buffet style, whilst midday and evening meals are available from both set and à la carte menus, as well as in buffet style.