The 58-room city hotel is fully air-conditioned and welcomes guests into a lobby with a 24-hour reception and check-out service, safe, currency exchange facilities and lift access. Dining options include a café and restaurant, and room and laundry services are also available. Business guests will appreciate the fax services and Internet access offered, and there is a car park for those arriving by vehicle.

This hotel is located in the heart of the city and is therefore an ideal starting point for tourist and leisure activities. Guests will find a range of restaurants, bars, nightlife venues and shopping opportunities nearby, and attractions such as the Museo de Santa Teresa and the Palacio Portales Patiño are within walking distance of the hotel. Links to the public transport network can be found just 50 m from the accommodation.

A buffet-style breakfast is served daily and midday and evening meals can be taken à la carte or chosen from a set menu.