The ski and golf hotel is open all year round and guests are welcomed in a lobby with 24-hour reception and check-out service. Guests will enjoy summer or winter, spring or autumn sport activities in a charming region of a UNESCO World Natural Heritage Site. For fans of winter sport there is a fully equipped ski wardrobe. The air-conditioned hotel offers 145 comfortable rooms, a lobby bar, café, pub, vinoteca, a classic restaurant as well as a traditional Bulgarian restaurant, a modern spa centre, beauty parlour and a hairdressing salon. There are two conference halls with conference facilities available to business travellers. Facilities also include WLAN Internet access, a hotel safe, currency exchange, lift access, a newspaper stand and a games room. There is a children's playground (fees apply) for younger guests to enjoy. Guests can park their vehicles in the car park or garage (the latter incurs a fee) and hire bicycles (hire fees apply). Anything else needed for an enjoyable stay is available through the 24-hour room service.

The hotel is located only a 3-minute walk from the gondola lift in the most eye-catching area of the Bulgarian ski and golf resort in the heart of Bansko. The hotel is also a 15-minute walk from the centre of town. The hotel is a great winter retreat that is 160 km away from Sofia. Plovdiv Airport and Sofia Airport are also both approximately 160 km away and the nearest bus station is about 3 km from the hotel.

The breakfast and dinner are served as a buffet in the classic restaurant. Guests can also enjoy local specialities and traditional Bulgarian cuisine in the hotel tavern.