This hotel offers a personalised and quality service. Contemporary and with a tropical ambience, befitting a bygone era - an era when great service and friendly hospitality were the rule rather the exception. It features 176 rooms in total. There are three room types available. It features 120 Standard guest rooms, 40 Executive rooms which are located on the 10th and 11th floor, and 14 Deluxe rooms and 2 Junior Suites, which are the hotel's largest accommodation types. The hotel has a lobby with hotel safe and currency exchange facility, as well as a restaurant and conference facilities. Guests may also make use of the room and laundry services. Parking facilities are available to guests arriving by car. Lobby is large and colorful, in tropical style.

The hotel has simply Cairns best location. Right on the picturesque Cairns Esplanade, it is within metres of the Reef Fleet Terminal, the major departure point to the Great Barrier Reef. Opposite is the Esplanade Lagoon, the restaurant precinct, the Casino and parklands, It's a short stroll to shops, galleries and all facilities. The hotel is only 10 minutes for the Cairns International Airport.