The hotel features 101 enticing rooms and spacious suites, as well as stylish facilities, such as restaurant and bar, conference rooms, and enthusiastic, committed members of staff to make guests' stays truly memorable. Further facilities available to guests at the air-conditioned hotel include a lobby with a 24-hour reception, currency exchange facilities, lift access, a cafe, room and laundry services, and a car park. Resort style lobby with 2 lifts.

Centrally located in the heart of Cairns, the hotel is close to the Convention Centre, Reef Casino, Great Barrier Reef departure terminals, Esplanade Lagoon, Foreshore Promenade and Cairns Central shopping complex. Barlow Park is roughly 1.1 km from the city hotel and Mount Whitfield Conservation Park is around 4.4 km away. Cairns Airport is approximately 6 km from the city hotel.

The bar and restaurant specialise in modern Australian cuisine for guests to feast on. The restaurant features picturesque views of the mountains and also offers outdoor seating to enjoy the tropical climate, with a relaxed and comfortable ambience where guests can enjoy a selection of ice cold beverages.