Facilities at this 246-room city hotel include a 24-hour reception, currency exchange facilities and a kids' club. The hotel has its own bar and restaurant, as well as conference facilities. Room service, a laundry service and bicycle hire are also offered to hotel guests. The lobby is large and contemporary, with floor to ceiling windows looking onto the garden area on one side and the street on the other. 24hr reception, Internet cafe, wireless Internet hot spots, Business Centre, porter service, laundry and dry cleaning.

Known as the gateway to Tropical North Queensland, Cairns is located approximately 1,700 km north of Brisbane and 2,500 km north of Sydney. With its ideal location for reef and rainforest discovery, it overlooks the ocean out to the Coral Sea. The hotel is only a few steps along the Esplanade Boardwalk from the night markets, Cairns lagoon precinct, city centre, restaurants, shopping facilities and departure points for the Great Barrier Reef. Cairns Airport is approximately 6 km from the hotel.

Guests can dine in the tropical ambience of the bar or enjoy a cool drink on the deck of the bar whilst watching the birdlife and sunset over the Esplanade waterfront.