This full-service city hotel is air-conditioned and offers 201 guest rooms spread over 9 floors. Facilities on offer include an entrance hall with 24-hour reception, a cloakroom, a hotel safe, lift access, a café, a bar, a games room, a restaurant, conference facilities, room and laundry services and parking, some in a garage. There is also Internet access/ wireless connectivity in the hotel's public areas. This hotel participates "Green Partnerhip Program".

The hotel is located in the heart of Kitchener, just one hour from Toronto and about two hours from Detroit and Buffalo.

Breakfast is served in the form of a continental buffet, while lunch and dinner can be selected from a buffet, chosen from a set menu or ordered à la carte.