This hotel has been renovated and modernised. It has a total of 262 rooms, of which 3 are wheelchair-accessible, on 18 floors. There is a foyer with a 24-hour reception desk, safes, a currency exchange facility, a cloakroom, games room, and lifts. Within the hotel there is a Starbuck's coffee shop offering a range of speciality coffees, a bar and 2 restaurants with a selection of meals and beverages. From the Panorama Restaurant on the roof guests can enjoy fantastic views over the Niagara Falls and savour fine cuisine. Business guests are offered various rooms for conferences and meetings. Moreover, the hotel has public Internet access and a bicycle hire service. Guests may take advantage of the room and laundry services. Younger guests may let off steam in the playground. Those arriving by car may use the hotel car park. The hotel lobby is large and has plenty of well appointed comfortable seating areas.

This hotel enjoys an exclusive location in Ontario, in the famous Niagara Falls and the landing stage for the Maid of the Mist boat. The town centre with its wide range of shopping and entertainment opportunities can be reached in just 5 minutes. The hotel is connected to the Fallsview Casino for those who want to try their luck at roulette and other forms of gambling. The popular Imax Theatre and the Skylon Tower are further attractions in the immediate vicinity.

Guests may select their breakfast from a buffet. Lunch and dinner may be taken à la carte or as a set menu. In addition, the hotel caters for guests with special requirements.