The air-conditioned city hotel has 430 rooms on 18 floors. Guests are welcomed into a lobby with 24-hour reception and 24-hour check-out service. The hotel also has a business centre, hairdressing and beauty salon, hotel safe, currency exchange, cloakroom and lift access to the upper floors. Guests can wine and dine in the bar and restaurant. The conference facilities are designed for any type of event because the hotel has 28 rooms which can be split into 31. Wireless Internet access is also provided. Moreover, guests can take advantage of the hotel's room and laundry services. Parking is available in the car park and a private chauffeur service is also on offer. The hotel is housed in an 18 storey building.

This is a luxury hotel near to the tourist, financial and shopping areas, with easy access to the city centre. The hotel has a shopping centre next to it and it is near to Plaza Venezuela. It also has easy access to the main highway of Caracas and to the Maiquetia International Airport (30-40 minutes away).

The hotel serves a continental breakfast buffet. Lunch and dinner may be enjoyed from the buffet or selected from the à la carte menu.