The hotel is housed in an elegant eighteenth-century building and was renovated in 2009. To the right is Richmond Terrace, where the magnificent view across the Thames valley has for centuries been an inspiration for poets and painters. To the left are 2,500 acres of Richmond Royal Park, home to herds of red and fallow deer. With a total of 68 guest rooms on offer, the air-conditioned hotel welcomes guests in a lobby with 24-hour reception and check-out service and lift access. There is restaurant on site, and the conference facilities and WLAN Internet access may be of use to business guests. Room and laundry services are additionally provided, and those arriving by car may leave their vehicle in the complimentary car park.

The hotel is situated at the top of Richmond Hill. It is located in Surrey, just 11.3 km from London's West End, and is ideally situated for visiting the attractions of West London and Surrey, including Twickenham Rugby Stadium, Wimbledon, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. Access to public transport is right at the hotel's doorstep, and the Richmond bus and train station is around 1 km away. London Heathrow Airport is situated some 14 km from the hotel.

In the elegant setting of Gates on the Park Restaurant, awarded two AA Rosettes, guests can enjoy fine English dining with a modern twist. Imaginative menus have been thoughtfully created to offer a wide range of dishes, all freshly prepared with the greatest attention to detail. Over 60 wines from around the world are available to perfectly complement every meal. Gates Bar also serves a light food menu, and there are two other lounge areas offering open fire places, the perfect places to relax with a newspaper or enjoy traditional afternoon tea.