The property is located in the north of Cartagena, close to the historic centre of Cartagena de Indias, a city declared by UNESCO as world heritage. The hotel offers a lounge and a private club with hot tub, as well as a spacious TV room, a reading room and rooms for small meetings. In addition to a lobby area with 24-hour reception service, hotel safe, cloakroom and lifts, other facilities include a café, newsstand, hairdressing salon, bar and a restaurant, Internet access, room and laundry services and a car park. Younger guests will be entertained at the kids' club.