Built in an atrium style and renovated in 2006, the hotel offers a total of 308 guestrooms spread over 18 floors. The air-conditioned building also contains a lobby, a 24-hour reception desk, a hotel safe, a cloakroom and lift. Guests are offered a first-class business centre and wireless Internet access in the public areas. A newspaper kiosk, a games room as well as a popular restaurants and s cocktail lounge are also included in the facilities. Room service, laundry service (for an extra fee) and a car park are additionally available.

This hotel is situated at the heart of Charlotte's shopping area. It lies around 4 blocks away from the congress centre and 7 blocks from the Arena.