The hotel is housed in former Victorian housing dating back to 1860 and has now been fully converted and renovated in 2008 to offer 73 en suite bedrooms. Relax and enjoy the traditional atmosphere of this historical property with its delightful furnishings, grand staircase, fireplaces and Roman artefacts. Guests are welcomed into a lobby with a 24-hour reception and check-out service, hotel safe, cloakroom and lift access. Guests can also relax in the hotel's bar and restaurant as well as take advantage of the WLAN Internet access plus room and laundry services. There is a garage and a car park (fees may apply) for guests with vehicles.

Situated a 10-minute walk from the city centre of Chester and only 1 minute from the train station, this charming family-friendly hotel is also around 50 minutes by car or public transport from the city of Liverpool. Guests can reach the beach in Blackpool in roughly an hour's drive and other attractions such as Chester Zoo, the Blue Planet Aquarium and Cheshire Oaks Designer Outlet can be reached in approximately 20 minutes by car or public transport. Chester's Roman Walls and Roman Ampitheatre are approximately a 10-minute walk from the establishment. The hotel is accessible from several airports including Liverpool John Lennon Airport, Manchester Airport and Blackpool International Airport which are 30 km, 40 km and 75 km respectively from the hotel. Birmingham International Airport and East Midlands Airport are both about 80 km away.

The hotel's informal restaurant offers an extensive range of fine food and wine, and is available for private dining, weddings and conferences. The comfortable bar and lounge are the perfect places to relax and enjoy an aperitif, after-dinner liqueur or simply a quiet drink. A continental breakfast buffet is served, as are lunch and dinner à la carte and a set menu dinner option.