The marble-floored lobby leads to the hotel's granite-clad, 24-hour reception desk with 24-hour check-out service. Located adjacent to the front desk, the Harvest Grill restaurant prepares American cuisine, while lighter fare is served at Champions Sports Bar. A lobby gift shop stocks sundries, snacks and souvenirs. The air-conditioned hotel includes 34 meeting rooms and two ballrooms. A 24-hour self-service business centre contains three workstations. Guests may also take advantage of the Internet access and room service.

The hotel is located 1.6 km from the Donald E. Stephens Convention Center in Chicago, Illinois. The Rosemont Theatre and the Allstate Arena are positioned less than 8 km away. The hotel provides complimentary 24-hour transportation to and from Chicago's O'Hare International Airport, located less than 6 km away.