This elegant and comfortable hotel has 8 large conference rooms with audiovisual equipment, a business centre, WLAN Internet access, a bar, and room and laundry services. Renovated in 2009, the air-conditioned hotel offers guests 112 rooms and welcomes them in a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, a cloakroom and lift access. Further facilities include a café, restaurant, car park and garage. The lobby is large, spacitous & very modern in design and decor. It has marble flooring throughout with an open staircase leading up to the various floors. It also incorporates a variety of boutiques & shops & a lounge area.

The city hotel offers a unique and privileged location in the heart of Providencia, just a few steps Pedro de Valdivia metro station and surrounded by all commercial activity, places of interest and Santiago's financial centre.

The Caracola Bar is located on the first floor of the hotel with direct access to the lobby and Cantalao restaurant. Both are very comfortable and welcoming spaces where guests can enjoy delicious cocktails, drinks, Chilean wines and a variety of cuisine. A breakfast buffet is served each morning, and lunch and dinner are available as a buffet, set menu or à la carte.