The air-conditioned hotel features 200 elegantly furnished rooms, 2 restaurants and a bar. The executive lounge offers panoramic views of the West Lake, and there are conference facilities able to accommodate up to 150 delegates. The hotel has a lobby with a 24-hour reception and check-out service, currency exchange facilities, a cloakroom, lift access, a newspaper stand and a safe. The hotel also houses a café and hairdressing salon. In addition to complimentary WLAN Internet access, guests can also take advantage of room and laundry services and bike hire, as well as the hotel's car park and garage.

This city hotel is located on the banks of the city's famous West Lake, close to the central business district. It is centrally located, just a stone's throw from the Xihutiandi, a cluster of commercial and recreational outlets. The hotel is just a short ride from the central train station and close to the international airport.