The hotel offers 693 elegantly appointed guest rooms of various sizes in different categories. Both luxuriously appointed rooms, hotel service apartments and club floors designed for business travellers are on offer. It is air-conditioned and has a lobby with 24-hour reception. Dining facilities and a laundry service (subject to fees) are available.

Situated in Mongkok in the heart of Kowloon, the hotel sits atop the Kowloon-Canton Railway Station and is only 35 minutes by rail from both China and Hong Kong International Airport. It is directly linked to one of the largest shopping centres in Hong Kong with over 200 shops and an 8-screen cinema. There is access to public transport in the immediate vicinity with Mongkok KCR Station just 2 minutes away. Harbour City is 10 minutes away on public transport, while HK Convention & Exhibition Centre is 12 minutes away.

A choice of superb dining venues offering a wide variety of gourmet cuisines will delight even the most discerning guest. A new extension of Royal Plaza Chinese Restaurant has been opened, offering Shanghainese cuisine as well as delicacies from the northern part of China. It also features Cantonese fare and sumptuous seafood delights.