Since its opening in June 1991, the air-conditioned conference hotel is constantly evaluating and improving its guest services and facilities in order to keep up with the needs of the modern traveller. The latest development has been the refurbishing of the 526 guestrooms and suites, all of which now offer a contemporary yet warm feel. This includes the Equator Club reception and lounge area located on the 26th and 27th floor of the hotel tower. Guests are welcomed into a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, a cloakroom and lift access, and further facilities include a TV lounge, kids' club (fees apply), café, bar, pub, disco and restaurant. Guests may also make use of the conference facilities, WLAN Internet access, room and laundry services and a car park.

The city hotel is ideally located in the central business district of Puxi, only minutes from Shanghai Exhibition Centre, major commercial and historical districts, tourist attractions and the Jing'an Temple and its metro station. People's Square is approximately 3 km from the business hotel.

The hotel's signature restaurant specialises in contemporary Cantonese cuisine. Private dining rooms provide an intimate setting for that important dining experience. A Continental breakfast buffet is served each morning, and lunch and dinner are served as buffets, set menus or à la carte. The hotel offers all-inclusive packages.