The hotel features 380 tastefully appointed guest rooms, a wide selection of dining options, meeting facilities and an entire floor dedicated to recreational facilities making the hotel the ideal choice for both business and leisure travellers. Built in 2009, the air-conditioned establishment welcomes guests in a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, a cloakroom and lift access. Guests may take advantage of the hotel's newspaper stand, hairdressing salon, games room, TV lounge, café, bar, pub and restaurant. WLAN Internet access, room and laundry services, a car park and garage are also provided.

The hotel is situated in the prime commercial area of Pudong's Jinqiao Export Processing Zone which is only 20 minutes' drive away from Lujiazui Financial and Trade Zone, 10 minutes from Shanghai New International Expo Centre, 5 minutes from Zhangjiang Hi-Tech Park and 30 minutes from Pudong International Airport.

The Rivoli Café offers a great mix of Eastern and Western delicacies with a choice of buffet, à la carte or set menu dining. A continental breakfast buffet is served each morning.