Nestled amidst beautiful tropical nature, this all-inclusive hotel comprises a total of 143 rooms on 10 floors. The building is adorned with reliefs and other Mayan-style details. A private tunnel leads from the hotel to the peaceful sandy beach, concealed in a tiny bay, where guests will find a beach club and sun loungers laid out ready for use. The hotel also has an entrance hall with 24-hour reception, a hotel safe, a currency exchange and lift access. There is additionally an auditorium available, and guests may make use of the hotel's conference services. Dining options include 4 restaurants and a snack bar. Room and laundry services, as well as medical assistance, complete the range of facilities on offer. Bicycles can be stored in the hotel cellar and there is parking provided for those arriving by car.

The hotel is situated not far from the harbour of Muelle Puerta Maya, right at one of the largest coral reefs off the island. The international airport is approximately 5 minutes away.

The hotel contains a range of dining options, including the buffet restaurant ""El Pescador"", the bar-restaurant ""Cuzamil"" with à la carte dinners and international cuisine, ""Bikini snack bar"", serving ""botanas"" and speciality drinks, bar ""Chac-Mool"" with national and international drinks and the bar ""Marlin Azul"" with a relaxed, informal atmosphere.