Renovated in 2006, the hotel comprises a total of 214 rooms on 10 floors. Guests are welcomed by the friendly staff in the inviting lobby with a 24-hour reception, safe, lifts and currency exchange. Facilities also include a pleasant bar, a café, a restaurant as well as Internet access. The lobby is of a medium size and decorated in a traditional style .

This air-conditioned hotel is located directly in the historic centre, by the river and the pilgrimage shrine. The nearest airport is only around 10 km from the hotel. Links to the intercity transport network are some 1 km away in the centre of Lourdes. The nearest bus stop can easily be reached on foot.

A breakfast buffet as well as lunch and evening meals from the à la carte menu are offered in the restaurant.