The excellent hotel overlooks the lush greenery and breathtaking locales of Franz Josef, which is probably its greatest attraction. The hotel's facilities and services aim at providing guests with an idyllic stay at this wonderful getaway. In addition to a lobby area, facilities at this air-conditioned city hotel include bars, restaurants, conference facilities and Internet access, as well as room and laundry services and parking facilities. The hotel houses 117 rooms which are located in three different wings: the Douglas Wing (84 rooms), the Graham Wing (46 rooms) and the Mueller Wing (47 rooms).

The hotel is situated on the very edge of the Westland World Heritage Park. It comprises 3 distinctive wings, which are one kilometre apart. The Douglas and Graham Wings are within the Franz Josef Village, and just north of the village is the Mueller Wing, which is situated on five hectares of landscaped grounds sloping down to the river.

The hotel features 3 in-house restaurants that serve local, international and Chinese cuisine. The wide variety of scrumptious and delicious dishes on offer keeps guests excited about mealtimes. The hotel also houses 3 bars.