This is a great family-friendly resort hotel adjacent to the Great Smoky Mountains. Complimentary wireless Internet access is available in public areas. Business amenities include small meeting rooms, business services, and audio-visual equipment. The staff can arrange wedding services and tour assistance. Additional amenities include a concierge desk, an arcade/game room, and gift shops/newsstands. The air-conditioned establishment comprises a total of 305 guest rooms and welcomes guests in a lobby with 24-hour reception and check-out service. Facilities on offer to guests include a hotel safe, lift access, a bar and a restaurant. A laundry service and a car park provide additional convenience.

The hotel is located right by the Historic Nature Trail, and is just 3 km from the Great Smoky Mountains National Park. It is close to Gatlinburg Convention Center and Star Cars Museum. Also nearby are Ripley's Haunted Adventure and Ripley's Aquarium of the Smokies.

Guests are offered a complimentary continental breakfast each morning.