The five-storey hotel comprises a total of 161 rooms, of which seven are suites. Facilities on offer include an elegant foyer with a 24-hour reception desk, an express check-out desk, safe, newspaper kiosk, and a lift in addition to the cosy bistro-bar, a picturesque garden restaurant, and two further classy à la carte restaurants. Various conference/ meeting rooms are available for business guests. There is a travel agent and car rental service available on the premises, and room service completes the exclusive offerings. A public underground garage with direct hotel access is available to those arriving by car (charges apply).

This hotel is located in the centre of Mannheim, directly opposite the town's landmark, the water tower, and is in the vicinity of many shops and entertainment venues. The exhibition centre and congress centre are also within easy walking distance of the hotel, and the nearest public transport stop is about 100 m away. The main railway station is 500 m from the hotel, and it is about 75 km to Frankfurt Airport.