This air-conditioned city hotel comprises 127 rooms. It also has 8 multifunctional meeting rooms, equipped with an overhead projector, screen and flipchart. The medieval banquet room, Il Trovatore, is perfect for weddings. Guests are welcomed into a reception hall with 24-hour check-in and check-out service. Facilities include a hotel safe, currency exchange, cloakroom, lift access and WIFI Internet access. For dining and drinks, guests can enjoy the hotel's own bar and restaurant. Room and laundry services are on offer and, for a fee, guests can use the hotel car park. The lobby is large with a welcoming sitting area decorated in a traditional style however with a modern twist as sofas & arm chairs have modern vibrant colours.

The hotel is situated in the centre of Ghent, opposite the Town Hall and alongside the Saint Bavo Cathedral. In Ghent guests will travel back to the Middle Ages with another impressive cathedral at every cobble-stoned street corner. Restaurants, bars, shops and links to the public transport network can all be found in the hotel's immediate vicinity.