This hotel offers guests a relaxed atmosphere and includes 46 rooms. Facilities include an elegant, new lobby area for guests' relaxation as well as a 24-hour reception, a safe, lifts, a friendly bar and a restaurant. Conference and banqueting rooms with a seating capacity for up to 200 people are available. Furthermore, smaller, air-conditioned conference facilities are on hand. The hotel provides a room service and Internet access for an added fee. There is also parking available for those arriving by car.

This hotel is located in a particularly lovely area of the city of Kilmarnock. Kilmarnock has one of Scotland's largest pedestrian zones and shopping districts. Furthermore, it offers guests the possibility to visit a museum, an art gallery and a large library in one day trip. The ferry to Arran takes 20 minutes. Glasgow is around 35 minutes away and Glasgow airport is nearby.

The hotel has 3 restaurants located in the building Dewaldens Bistro, Dewaldens restaurant and The Coffee Bar. They are all traditional styled restaurants with a light relaxing and friendly atmosphere.