This first-class hotel welcomes many regular guests and has been a member of the Relais & Chateaux hotel group since 1988. It comprises 96 rooms. A reception, a piano bar, a lounge, a saloon with fireplace, a TV room, and an air-conditioned à la carte restaurant can be found within the hotel. The complex also features additional bars, à la carte restaurants, a kiosk, a jeweller, a boutique, and a souvenir shop. A gallery, chapel and beauty salon are available on the Cretian Square. There is also a small children's play area and, on request, a child supervision service. In the main building, the lounges are elegantly furnished and decorated with antiques throughout. There is also a television room, an Internet corner and a lounge for playing card games. A Conference Room, seating 150 persons, and two smaller meeting rooms, are also available. The Hotel facilities also include a fitness room, sauna and steam bath.The Six Senses Spa situated within the sister property porto elounda DE LUXE RESORT provides an unrivalled range of signature treatments that focus on health, beauty, pampering, stress reduction and recuperation using pure, natural and environmentally friendly products. The luxuriously appointed spa spreads over 2,200 m , setting unique standards in spa design.

This luxury hillside hotel is located only a few moments away from the beach and sea, and lies about 2.5 km from Eloúnda. A bus service with regular connections to Aghios Nikolas and Heraklion stops around 1 km away.

A breakfast buffet is included in the price. Children's meals and special dietary requirements can be fulfilled on request. A seafood evening is organized once a week (supplement payable).