The hotel is the epitome of the old Cretan tradition of warm hospitality, comprising 114 rooms and suites and combines the ambience of days gone by with contemporary luxury. It is ideal for business travellers and holidaymakers alike. From the bar and café on the first floor guests can enjoy a view of the lively town market. Both are popular among guests as meeting-points. There is also a restaurant on the same floor. A fully equipped conference room has a capacity for 50 people. As well as a free incoming fax service the hotel offers its guests an entrance hall and car park. The lobby is small and cheery with limited seating. The glass facade adds a brightness to the area.

The complex is located in the heart of Chania, which grew out of the ancient town of Kydonia, well known for its glamorous charm, and the colours and scents that evoke a bygone era. The hotel is in one of the most popular districts in town. There are various shopping options opposite the complex, and guests can easily reach the old town and the Venetian harbour by foot.

The restaurant prepares a lavish breakfast buffet and lunch and dinner options daily. Traditional Greek cuisine and local specialities are also served. The chef is happy to cater for special dietary needs such as those of vegetarians, diabetics and guests who must keep to a strict diet plan. In the tastefully furnished bar and in the café guests can relax with television, delicious cocktails and light meals.