Built in 1994 and renovated in 2002, the hotel includes a total of 197 rooms and features a lobby with a 24-hour reception, a hotel safe, a currency exchange, a lift and a hairdresser. Dining and drinking options are offered in La Carabela, El Puerto lobby bar, La Niña terrace restaurant and El Genovés restaurant. The hotel also provides a business centre with meeting facilities, secretary and fax services as well as wireless Internet access. The public hotel areas are air-conditioned and wheelchair accessible. Further facilities include room service, laundry and maid services, a kids club, a babysitting service as well as medical assistance. There is also a garage and a car park for guests' use.

The hotel is situated only a 5-minute walk from the city centre. There are plenty of shops, nightclubs, cafés, vibrant bars and restaurants in the surrounding area. Tapatia Plaza is just 5 minutes away, Templo Expiatorio is 15 minutes away, and Plaza Universidad train station is around a 5-minute walk from the hotel. Furthermore, Tlaquepaque and Zapopan, Central Nueva bus station as well as the international airport are around 20 minutes away.

The terrace restaurant services national and international dishes and guests are also able to enjoy specialities in the lobby bar. Guest may serve themselves not only a continental breakfast, but also lunch and evening meals from the buffet. At lunchtime and in the evenings, guests may also select dishes from the set menu, or take the à la carte option. Guests may book either a full board stay or bed and breakfast.