In the heart of the city, the hotel is close to the city's major landmarks, but far enough from the nocturnal noises to allow guests to get a good night's sleep. The hotel's staff provides a friendly and professional service and guests are welcomed into the air-conditioned, 65-room hotel in a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, a cloakroom and lift access. Other facilities available to guests include a TV lounge, cafe, bar, restaurant, conference facilities, WLAN Internet access, room and laundry services and a garage.

The city hotel is 15 minutes away from the World Trade Center in Guadalajara. In the property's immediate vicinity there are many shopping centres as well as the city's most beautiful buildings, such as the cathedral, Degollado Theatre, Cabanas hospice, and the Mariachis' Square. The train station is a 1-minute walk from the hotel and the bus station is around a 20-minute drive away. Miguel Hidalgo International Airport is just 20 minutes from the hotel.

A continental breakfast buffet is served each morning and lunch and dinner are also served in buffet form. Alternatively, guests may enjoy their lunch and dinner à la carte or from set menus.