This city hotel is part of the Tikal Futura Complex. Fully air-conditioned, the establishment comprises 205 guest rooms and suites and welcomes its guests into a lobby with 24-hour reception and check-out service, hotel safe and currency exchange facilities. On-site facilities include lift access, a hairdressing salon, a TV lounge and dining options such as a café, bar and restaurant. Furthermore, the establishment includes a 12000 m² shopping centre, 18000 m² of office space and a convention centre with exhibition and banquet halls. WLAN Internet access is provided and room and laundry services are available. Guests arriving by car can leave their vehicles in the nearby car park.

This elegant business and conference hotel is situated in Guatemala City. It lies within the city's commercial and industrial district, on the Calzada Roosevelt. Guests can find shops in the Futura Complex, in which the hotel is set, and the Miraflores shopping centre is also just 100 metres away. The nearest bus station can be reached in 5 minutes on foot and the city centre and the National Palace are some 15 km away. The international airport is 5 km from the establishment.

The hotel features an international restaurant, which serves breakfast, lunch and dinner, as well as a Thai grill for lunch and dinner.