This city hotel comprises a total of 334 refined guest rooms, and 22 stylish suites including a presidential suite and executive suites spread over 24 floors. It offers typical accommodation, catering, conference facilities, entertainment, leisure and other facilities and services, and has been named a 'well-known tourism brand in China' and been awarded the 'best star-level hotel in Zhejiang Province' as well as qualifying for the ISO14001 Environment Management System Certification. This establishment is a major player in the hotel and catering branches in Hangzhou. Further facilities on offer to guests include a 24-hour check-out service and a restaurant.

This hotel is located in the downtown area of the city and stands close to a main transport route linking West Lake and the newly developed Qianjiang central business district.

The Kyobashitei Japanese Restaurant, located in the south wing of the second floor of the hotel, offers 65 seats and 2 tatami-styled VIP rooms. The restaurant provides various à la carte food and a banquet service. The delicious food is served with special Japanese wine. The New Shang Garden is located on the third floor of the hotel and has a capacity of 9 VIP rooms and 300 seats. It is the main site for banquets and feasts, providing traditional Hanghzou-style food and newly invented dishes, seafood, and local specialities.