The hotel has 294 well-appointed rooms including 37 suites and 3 Executive Club floors. Non-smoking floors and inter-connecting rooms are also available. This fully air-conditioned city hotel has extensive facilities, such as a lobby area with a 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, conference facilities and lift access. The hotel also has its own restaurant, café, bar, pub and disco. For an additional fee, guests can take advantage of the hotel's room and laundry services and WLAN Internet access. Guests arriving by car can use the hotel's car park.

The hotel is located at the crossroads of Fengqi and North Jianguo Road, known as Hangzhou's business centre. A 5-minute taxi ride takes guests to Xi Hu or ?West Lake' and Yan An Road, a popular shopping district. The central business district is a mere 1.2 km away. The bubbling metropolis of Shanghai is approximately 180 km from the hotel.

The Aromas Restaurant serves a daily international buffet breakfast and a set lunch menu. Spring Garden, a Chinese restaurant, offers seasonal highlights and delicious Hangzhou food.