The air-conditioned hotel provides 227 rooms and a wide range of services guaranteed to satisfy the needs of the most discerning guests. Just a few of the conveniences the hotel offers include fun, educational programmes for children at Camp Hyatt and the business centre, which offers personalised secretarial services and private work stations. The hotel has a lobby with a 24-hour reception and check-out service, currency exchange facilities, cloakroom, newspaper stand, lift access and hotel safe. Among the many other facilities available to guests are a restaurant, café, bar, disco, hairdressing salon, auditorium, TV room, car park and garage. In addition to WLAN Internet access, the hotel also offers both room and laundry services and bike hire.

This city hotel is within walking distance of the business, shopping and entertainment districts and 40 minutes away from the Xiaoshan International Airport.

The hotel café is a buffet restaurant, revolving around an interactive ""show kitchen"" with an extended terrace for al fresco dining. The 28 HuBin Road is a Chinese restaurant, offering Hangzhou cuisine and specialties from the surrounding region.