The hotel has 285 rooms and a wide variety of culinary delights with 5 restaurants, a lobby lounge, café and Pictures Bar. It finished its redecoration in September of 2007. The air-conditioned hotel features a lobby with 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, lift access and a hairdressing salon. The conference facilities and WLAN Internet access may be of use to business guests, while room and laundry services are also provided. Those arriving by car can use the car park and garage and bicycles can be hired on site.

This family-friendly city hotel is located in the heart of the city's business and shopping district, only minutes away from the timeless beauty of the magical West Lake. The bus stop is right near the the hotel and Xiaoshan International airport is 30 minutes away.

The hotel has 5 restaurants, each different in style. Buffet is served at all meal times, while set menu and à la carte options are offered during lunch and dinner.