The air-conditioned hotel features 200 elegantly furnished rooms, 2 restaurants and a bar. The executive lounge offers panoramic views of the West Lake, and there are conference facilities able to accommodate up to 150 delegates. The hotel has a lobby with a 24-hour reception and check-out service, currency exchange facilities, a cloakroom, lift access, a newspaper stand and a safe. The hotel also houses a café and hairdressing salon. In addition to complimentary WLAN Internet access, guests can also take advantage of room and laundry services and bike hire, as well as the hotel's car park and garage.

This city hotel is located on the banks of the city's famous West Lake, close to the central business district. It is centrally located, just a stone's throw from the Xihutiandi, a cluster of commercial and recreational outlets. The hotel is just a short ride from the central train station and close to the international airport.

The ART 6 restaurant has an international buffet concept which combines local culture with the French delicacies of wine, cheese, pastries and freshly baked bread. The Yongjinge Chinese Restaurant, located on the 6th Floor, offers superb views of the West Lake and includes 19 private rooms. It serves the finest Hangzhou and Cantonese cuisine. In addition to the breakfast and dinner buffets, lunch and dinner are served á la carte. There are daily specials.