The philosophy of this city hotel is that quality and people make the difference, and it has always been the ultimate objective of the hotel to provide guests with superior service during their stay. The warm welcome from the concierge, the efficiency of the receptionist at check-in, the 803 elegantly appointed rooms and the high quality and efficient service at the food and beverage outlets are all key ingredients for the recipe to success. The hotel is air-conditioned and has a currency exchange facility, bar and restaurant. The lobby makes extensive use of marble, wood panelling and artwork.

The hotel is in close proximity to all of Hong Kong's major transport systems and world-class shopping, including the hotel's own shopping arcade with exclusive designer brand names. The hotel can be reached on foot from Causeway Bay Railway Station in about 5-10 minutes. Ocean Park, The Peak and Hong Kong Disneyland are all easily accessible by public transport.

Café One offers buffet and à la carte service daily - in fact, all day and all night. From the buffet breakfast through the lunch buffet to the late night buffet, there is a menu and a range of choices to suit every hour and every taste. This relaxed, open-plan dining spot, looking out onto the pleasant calm of Victoria Park, makes no compromise on quality, and offers the best balance of convenience, cuisine, very reasonable prices, and chic.