Traditional Hebridian hospitality will always be a key part of the service at this hotel that is housed in a building dating back to 1850. Despite many modernisations carried out over the hotel's 150-odd year history, much of the original character has been retained. A total of 26 rooms are on offer, spread over 2 floors. Amongst the facilities count a foyer with a 24-hour reception desk and a safe, a café, a bar and a restaurant. Room service is available and there is car parking for those arriving by car.

Situated at the heart of Stornoway, the hotel affords delightful views out over the colourful, bustling harbour and marina as well as grand Lews Castle and grounds. The town centre with its array of bars, restaurants, shops and bus stop is 100 m away; the Callanish Standing Stones are 25 km from the hotel, it is approximately 35 km to Carloway broch, the Butt of Lewis is 50 km from the hotel and it is around 80 km to the Blackhouse.

Breakfast may be selected from an ample buffet; lunch and the evening meal may be taken à la carte or chosen from a menu. It is possible to book and bed and breakfast only or a half-board stay.