The air-conditioned city hotel includes a lobby area with a 24-hour reception, a safe, a currency exchange facility, and lift access. Room and laundry services, a hairdresser's and conference facilities are also on offer. Parking is available for those arriving by car. The large lobby features refined comfort and contemporary style with chic furnishings. A feature fountain in the middle of it adds to the soothing atmosphere.

The hotel is located in the Kuala Lumpur Sentral area, a major transport interchange adjacent to the city centre. There is direct access from the hotel to the state-of-the-art express railway. The journey time from the new international airport to the City Air Terminal at Sentral station is 28 minutes. The area also contains the large central railway station which offers a number of transport possibilities, as well as a major shopping complex.

Guests may select their breakfast, lunch and dinner from a buffet. Lunch and dinner may alternatively be taken à la carte.