This city hotel offers its customers a level of hospitality and service which is up there with the best available internationally, but at a competitive room rate that represents outstanding value. Personal recognition is the hotel's hallmark, guests are greeted by name. The hotel's well-trained and professional staff make it their personal responsibility to make guests' stays as comfortable and hassle free as possible. It is air-conditioned with a lobby, hotel safe, currency exchange facility, lift access, as well as dining, conference and parking facilities. Room and laundry services are also available. Bright lobby with full length glass on one side. The reception area sits between the restaurant and the sitting area.

Located within the hub of the Free-Industrial-Zone (FIZ), the hotel offers business travellers easy access to major shopping centres, such as the popular Bukit Jambul Complex and Queensbay Mall, as well as key roads leading to the famous Bukit Jambul Golf Club. It is approximately a 10-minute car ride from Penang International Airport. Georgetown is only 45 minutes away. The beach and Night Market at Batu Feringghi are a 60-minute drive away.

The Coffee House and Lounge provide comfortable and unpretentious venues for dining and refreshment. Meals and snacks served here are tasty, always cooked using fresh ingredients, prepared with consistency and attention to detail and served with care.