The hotel, with 451 guestrooms and suites, offers business and leisure travellers comfort, affordability and business-friendly service. It is air-conditioned with a lobby and 24-hour reception. It also offers a hotel safe, currency exchange, lift, café, WLAN access as well as conference, dining and parking facilities. Room and laundry services are also available. Lobby is large and spacious.

Located on Upper Penang Road, in the heart of Georgetown, guests will appreciate its close proximity to major commercial, financial and government offices, key historical and cultural sites, popular eateries and shopping complexes. It is just a half-hour's drive to the famed Batu Ferringhi beach and it's 5 minutes away from the ferry terminal.

Main Street Café is an all-day dining venue. Breakfast is served as a buffet. Lunch and dinner are served either as a buffet or from a set menu.