This city hotel comprises a total of 443 rooms. Apart from being Penang's premier business hotel, this establishment is also the main convention centre in Georgetown. Its rooms and suites offer the complete range of amenities one would expect from a modern hotel. The services and facilities available at this air-conditioned establishment include a 24-hour reception desk, a hotel safe, a currency exchange facility, lift access, a hairdresser, a restaurant, conference facilities, WLAN Internet access point and a car park. Guests may also take advantage of the room and laundry services. Large lobby with two stairs leading to the mezzanine floor. The chandeliers add to the grandeur, and the sofa chairs infront of reception area provide a cosy seating area for guest while waiting.

The hotel is conveniently located adjacent to one of the town's best shopping centres, while many businesses and tourist sights are within walking distance. It is a 10-minute drive to the centre of Georgetown, a 15-minute drive to the tourism centre of Khoo Kongsi and a 25-minute drive to the beach at Batu Ferringhi. The hotel is also 20 minutes from Penang International Airport.

The Islander restaurant is open all day and serves food in a café atmosphere. The superb dining choices at this hotel range from local Penang delights to authentic Cantonese and continental cuisine.