Renovated in 2006, the hotel is an ecological and animal-friendly zone. There is a main building and an annexe, each with one floor as well as a total of 33 rooms, including 2 wheelchair-accessible rooms, a garden and a terrace. The lobby features charming live music and open jam sessions. The hotel also has a 24-hour reception, a safe, a currency exchange counter, a cloakroom and lifts. In addition to this, conference facilities are also available as well as a Internet access. Room and laundry services round up the facilities on offer. There is also a playground, a kids' club and a car park for those arriving by car. The hotel will provide every available tour in Costa Rica on request.

The hotel is set in a fairy-tale location in a hidden valley in front of a dense forest. From here, it is about a ten-minute walk to the lake and the river. The city centre is 5 km away, shops are 30 km away and the nearest nightclubs are 35 km away.

Guests can select their breakfast, lunch and dinner from a buffet. Lunch and dinner may additionally be taken as a set menu or à la carte. Special dietary requirements can also be catered for. Should guests wish to do so, they can prepare meals for the guests with the hotel team.