The hotel offers considerate and attentive service with well-equipped facilities such as a front desk with 24-hour reception and check-out service, a business centre, conference facilities, a babysitting service and concierge desk. For dining and drinks there is a coffee shop, bar and dining/breakfast room. Further services include currency exchange facilities, a secretarial service, taxi, ticket booking and fax. Relaxation facilities are available on site. Guests are additionally provided with a hotel safe, cloakroom, newspaper stand, room and laundry services, a car park and bicycle hire service.

The hotel's strategic location ensures quick and easy links to Dayan, an old town just 6 km away and Lijiang International Airport about 30 km away, all easily accessible via public transport.

With its soothing design and tranquil garden setting, the Sunny Garden Restaurants and Pub is the ideal place to savour the ultimate Western, naxi and Sichuan food and drinks, with buffets and outdoor barbecues.