The hotel was built in 1865; this welcoming, family-run city hotel combines a Victorian charm with modern comforts. It has a total of 103 guestrooms spread over 4 floors. Some of the facilities include a foyer with 24-hour reception desk, a safe, a cloakroom, currency exchange facilities and lift access. Complimentary broadband Internet access (WLAN) is available for guests with their own laptops. The spacious conference rooms are ideal for meetings and receptions. The hotel also has a restaurant, a laundry service and a car park.

This hotel is located on the corner of Bayswater Road and Lancaster Gate on the north side of Hyde Park. Restaurants, bars and links to the local transport network (3 bus lines and 2 underground stations) are all to be found in the immediate vicinity of the hotel. Paddington train station (offering a service to Heathrow Airport) lies around 500 m away, whilst Kensington Palace and the Royal Albert Hall lies around 800 m from the hotel. Heathrow Airport lies approximately 22 km away and Gatwick Airport is 48 km from the hotel.

A continental breakfast is available to guests each morning.