Built in 1952 and renovated in 2003, the city hotel has 5 floors with a total of 105 rooms of which 21 are singles and 77 are doubles. The hotel's facilities include a pleasant lobby with a 24-hour reception, a safe, a cloakroom and lifts. Dining options include a café, an inviting bar and an air-conditioned à la carte restaurant with a separate non-smoking area. Further facilities include Internet access and room and laundry services. The lobby is small, light, and decorated in pastel colours with two seating areas, period features and tapestries of medieval royals hanging on the walls.

This traditional Victorian hotel is centrally located in the upmarket district of Bayswater, near Hyde Park. Queensway, Bayswater and Lancaster Gate are all located in the immediate vicinity. A short distance away are the theatres and shops of the West End as well as the Heathrow Express which departs from Paddington Station. Kensington Gardens, the Royal Albert Hall and Museum are easily reached within a few minutes walk.

A breakfast buffet is available to hotel guests every morning. At lunchtime and in the evenings dishes may be ordered from a set menu or from the à la carte selection. Special dietary requirements are catered for.