Facilities include a large reception hall with a 24-hour reception service, lift, a cloakroom and a kiosk. There is also a café, a bar, as well as a restaurant. There are conference facilities and Internet access/WLAN for those travelling on business. In addition, Internet access/WLAN is available in all rooms and public areas. Long-stay visitors may also make use of the hotel laundry service. The lobby has been recently refurbished and is light and airy, modern in design with a large wooden panelled reception desk and an unusual glass 1930s-style tiled ceiling and tiled marble flooring.

This first-class city hotel is centrally located, directly next to Oxford Street. Marble Arch tube station is within metres of the hotel entrance.