The modern airport hotel comprises a total of 303 double rooms spread over 10 floors. Facilities on offer include a foyer with a 24-hour reception desk, a lift, a safe, a café/ bar, several conference rooms and an air-conditioned restaurant. Guests may gain access to the Internet and take advantage of the laundry service Car parking facilities are available on payment of an additional fee.

The hotel is situated some 3.5 km from Heathrow Airport within 350 m of the nearest stop for the public transport service. The nearest shopping opportunities lie around a 3 minute walk from the hotel. The centre of London is just 25 minutes away by train (Waterloo Station) and Twickenham rugby stadium is approximately 3 km from the hotel.

Guests may select their breakfast from a buffet. Lunch and dinner may be taken à la carte or chosen from the menu. Furthermore, special dietary requirements can be catered for as well as the preparation of individual-specific dishes.