Built in 1897, the family-friendly hotel offers 170 soundproofed rooms and special rooms for disabled guests. There are 2 restaurants with air conditioning (with special meals for vegetarians), 5 lounges with air conditioning, 1 with a piano, and an air-conditioned meeting room. Further facilities available to guests include a lobby with 24-hour check-out service, currency exchange facilities, lift access, a TV lounge, cafe, bar, Internet access and a laundry service (fees apply).

The family-friendly hotel is ideally situated only 140 m from the entrance of the Grotto, on a very quiet street, facing the entrance of the Saint-Frai Hospital. The centre of Lourdes is a 5-minute walk from the hotel and the bus and train stations are around 2 km away. Guests will find links to the public transport network just 100 metres from the hotel and nearby airports include Tarbes Ossun Lourdes (10 km away), Pauk (50 km away) and Blagnac (160 km away).

A breakfast buffet is served each morning.