This city hotel comprises a total of 262 fully equipped guest rooms spread across 11 storeys. All guest rooms have been recently renovated and executive rooms and suites are also available. The establishment is fully air-conditioned and welcomes its guests into a lobby with 24-hour reception and check-out services, a hotel safe and currency exchange facilities. Meanwhile, on-site facilities include lift access, a café, a bar and a restaurant. Business guests are sure to appreciate the conference facilities, which consist of 4 multifunctional public rooms, ranging from private facilities for small meetings to the large Puerta Europa salon with the latest in modern technology. WLAN Internet access is provided and room and laundry services are also available for a fee. Guests arriving by car can leave their vehicles in the nearby public car park.

This city hotel enjoys a strategic location in the business district in the heart of the Paseo de la Castellana in Madrid. The establishment lies adjacent to the Santiago Bernabeu football stadium (home of Real Madrid) and the conference centre. Guests will find a number of restaurants and public transport links to the subway and bus stations in the immediate vicinity, whilst the hotel is a 10-minute trip from the Juan Carlos I trade fair complex. Attractions in Madrid, such as the Museo del Prado art gallery are around 5 minutes away by public transport. Barajas International Airport is approximately 10 km from the accommodation, or a 15-minute journey away.

A breakfast buffet is served each morning in the breakfast room. À la carte lunches are available from the hotel restaurant.